Refund policy
At Saddar Online, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we're here to help.
Return Window
You can request a return within 7 days of receiving your order.
Eligibility for Return
To be eligible for a return:
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The item must be unused, undamaged, and in its original packaging.
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Proof of purchase (order confirmation or receipt) is required.
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Return requests must be made within 7 days of delivery.
Non-Returnable Items
Certain items are not eligible for return, including:
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Items damaged after delivery
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Products with broken seals (e.g. electronics, cosmetics, etc.)
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Clearance or sale items (unless faulty)
How to Request a Return
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Email us at saddaronline@gmail.com or whatsapp us on 0300 00 21984 with your order number, reason for return, and pictures (if applicable).
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Our team will review your request within 24–48 hours.
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If approved, you will be guided on how to send the item back.
Return Shipping
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The customer is responsible for the return shipping cost unless the product is defective or incorrect.
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We recommend using a trackable courier service for your return.
Refunds
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Once we receive and inspect the returned item, we will notify you of the refund status.
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If approved, the refund will be processed via bank transfer or Easypaisa/JazzCash within 5 to 7 business days.
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For COD orders, cash refunds are not available — refunds will only be issued via digital payment methods.
Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need an exchange, contact us at saddaronline@gmail.com.